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HOSPITALITY QATAR CONFERENCE


Hospitality Qatar Conference is returning once again for its 3rd edition in partnership with Qatar National Tourism Council, with a new perspective and insights on the industry’s latest developments. The conference’s 2nd edition welcomed international industry leaders as well as top Qatari officials including Qatar National Tourism Council, Katara Hospitality, Qatar Foundation, and Qetaifan Projects.

With 5 successful editions and counting, Hospitality Qatar, Qatar’s premier International Hospitality and HORECA Trade Show, continues to be at the forefront in guiding local, regional, and international businesses to the country’s emerging opportunities in the hospitality sector.

Hospitality Qatar, held from 8 to 11 November 2021 at the Doha Exhibition and Convention Center (DECC), will connect Hotel operators, HORECA suppliers, investors, and other industry professionals to showcase the latest products and solutions and discuss business partnerships

The Hospitality Qatar Conference 2021 will showcase the opportunities and challenges this sector is facing as well as discovering new strategies, technologies and innovations to keep up with market developments

Conference Agenda


Held in partnership with Qatar Tourism, Hospitality Qatar Conference is a 3-day multi-themed conference that will be held concurrently with Hospitality Qatar International Trade Exhibition from 8 to 11 November 2021 in DECC, focusing on tourism, entertainment, and F&B sectors, and highlighting the opportunities available for foreign investors in the Qatari Market. International companies interested in setting foot in the Qatari market but are concerned about the cost, time, and logistics involved in taking part in an exhibition can still present their brand, products, solutions, and services in a simpler, easier, and more cost-efficient way by simply booking one of the sponsors slots in the conference

Day 1 – November 8

Conference - OPENING CEREMONY - "THE COUNTDOWN BEGINS"


    The countdown to the FIFA World Cup in Qatar has officially begun.

    Almost a year from Today Qatar will be hosting the most prestigious tournament in the world that brings fans together around the passion and love for the game.

  • 3:30 - Registration & Networking
  • 4:00 - Welcome Remarks by Haidar Mshaimesh, General Manager, IFP Qatar
  • 4:10 - Opening Keynote Address / Nasser Al Maslamani, Director of Planning & Quality, Qatar Tourism
  • 4:20 - Welcome to Qatar / Denisa Spinkova, Leading Service Excellence, Qatar Tourism
  • 4:40 - Panel Discussion: Global Touristic Destinations Experience
  • Developing the country’s tourism programs and offerings to attract more tourists

    Managing huge influx of tourists

    Country’s Experience in tourist’s management during mega events

    Moderator: Ahed Hassan, Presenter, Al Araby Al Jadeed

    Panelists Invited:

    H.E. Alessandro Prunas, Ambassador of Italy

    H.E. Mehmet Mustafa Göksu, Ambassador of Turkey

    H.E. Dr. Deepak Mittal, Ambassador of India

    H.E. Luiz Alberto Figueiredo Machado, Ambassador of Brazil

    H.E. Mr. Faizel Moosa, Ambassador of South Africa

  • 5:30 - The Perfect Place to Stay – The Smart Hotel
  • Khalil Gouia, Head of Service Business, Smart Infrastructure, Siemens Qatar

  • 5:50 - Creating Success for Your Hotel for FIFA & Beyond
  • Travis Kline, Regional Director of Operations, WhiteWater

  • 6:10 - Managing Multinational Teams to Serve Multinational Guests
  • Ian Hyndman, Managing Partner - Hospitality Division, Dagaz Management Consultancy

  • 6:30 - MC Closing Remarks

Day 2 – November 9

Session 1 – JOURNEY TO A WORLD CLASS PERFORMANCE & MINDSET


  • 4:00 - Jamil Qureshi is one of today’s foremost practitioners of performance-enhancing psychology and is an expert in high-performing teams. Jamil has enjoyed working with a rich diversity of the most talented business and sports people and teams in the world, helping six individuals get to World Number 1.
  • He has developed and delivered management and leadership programs at the board level for Coca-Cola, Hewlett Packard, Emirates Airlines, Serco, Marks and Spencer, and Royal Bank of Scotland. He has worked across Lloyds Banking Group on their ‘Journey to World Class’.

    1. High Performance
    2. Motivation
    3. Leadership

    Jamil Qureshi, Specialist on the Mindset and Attitude for High Performance

  • 5:00 - Q&A with the audience
  • 5:30 - MC Closing Remarks and Start of the Training

Training - INTERACTING WITH CLIENTS WITH DISABILITY IN HOSPITALITY


  • 5:30 - ProAbled is the first online disability inclusion academy in the MENA region.
  • Learn how to provide the best service for clients with disabilities. Throughout this session, ProAbled Managing Director, Mr. Samer Sfeir, will be paving the way to normalizing disability inclusion culture by showcasing solutions, tips, and techniques of how to interact with persons with disabilities from the point of entry and check-in, to foodservice and at touchpoints. By the end of the conference, all hospitality professionals from top to bottom will acknowledge the necessary communication skills and tools needed to create proper customer service interactions with this fast-growing traveling population.

    Samer Sfeir, Managing Director, ProAbled Academy

  • 6:30 - MC Closing Remarks

Day 3 – November 10

Session 1 – DELIVERING A MEMORABLE CUSTOMER EXPERIENCE


  • 3:30 - Registration & Networking
  • 4:00 - A happy guest is often returning. This Training looks at how to create the WOW factor in hospitality customer service. Ensure your vacation is memorable for all the right reasons and keep your guests happy, loyal, and, most importantly, returning to Qatar!
    1. Great First Impression
    2. The Customer Journey
    3. Surpass Expectation
    4. Leave a Lasting Impression

    Linda Moir, Former Head of Virgin Atlantic Customer Service and London Olympic 2012 Head of Events Services (organizing 15,000 Games Makers and contractors)

  • 5:00 - Q&A with the audience
  • 5:30 - MC Closing Remarks

Award Ceremony - QATAR RESTAURANT’S CHOICE AWARDS – By talabat


  • 7:00 - Registration & Networking
  • 7:30 - Opening Remarks
  • 7:40 - Recognizing the best restaurants among talabat’s network in Qatar across various categories:
    1. Delivery Time
    2. Quality
    3. Value for Money
    4. Order Packaging
    5. Staff Team
    6. Best Dine
    7. Best Rider
    8. Best Grocery Partner
  • 8:30 - MC Closing Remarks

Day 4 – November 11

QATAR Food Tech: Developing the Industry to Meet National Requirements


The plastics, processing, print, and packaging industries are closely interlinked, serving as a source of raw materials and end products for each other. With demand throughout Qatar growing exponentially, the industry needs a networking platform for the Qatari petrochemical and industrial hub, to sustain its soaring expansion.

  • 3:30 - Registration & Networking
  • 4:00 - Grow with talabat / Moayad Aqel, Head of Sales, talabat
  • 4:30 - Agri-tech and the Future of Farming in Qatar / Dr. Fahad Ibrahim, Managing Director, Agrico Organics Qatar
  • 5:00 - Plastic Pollution: Deliver a Plastic-Neutral Tournament Tom Peacock-Nazil, Founder, Seven Clean Seas
  • 5:30 - Sustainable Packaging Project / Sarah Abouelola, Project Manager, talabat
  • 6:00 - Self-driving Delivery Vehicle Made in Qatar / Ahmed Mohamed Ali, Chief Executive Officer, Airlift Systems
  • 6:30 - MC Closing Remarks and Start of the Training

Training - FOOD SAFETY and QATAR CLEAN Program by BOECKER

  • 6:30 - Introduction of Qatar Clean Program / Khalil Al Hawasi, Tourism Licensing Section Head, Qatar Tourism
  • 6:40 - From the time the food is delivered to the minute it is served to the customer, food safety should be at the top of the list. Food business operators should bear in mind that they are required by law, to ensure that any of their staff who handle food receive the appropriate training in hygiene matters that are in line with their work activity and Nick Gonzales, Food Safety Consultant, Boecker Public Safety.
  • 7:30 - End of Training 1

Training – HOW TO SET UP YOUR F&B BUSINESS?

  • 7:30 - Free Consultation with Chef Mohamad Najem
  • 8:30 - End of Hospitality Qatar Conference and Training

Conference

Providing an increasingly diverse range of immense opportunities available in Qatar’s business landscape

Sponsorship Packages

Maximize your Return on Investment (ROI) with our new sponsorship and branding opportunities

Why Exhibit

Promote your brand and gather valuable market insights

Why Visit

Meet hundreds of local, regional and international exhibitors

Sponsors and Partners

Organized by

Strategic Partner

Official Airline & DESTINATION PAVILION SPONSOR

Destination Management Partner

Platinum Sponsor

Official Kitchen Sponsor

Innovative Branding Sponsor

INNOVATION PARTNER

FOODTECH PARTNER

Imported Meat Sponsor

Associate Sponsor

FRESH PRODUCE SPONSOR

Hygiene and Safety Partner

certified by

INTERNATIONAL SUPPORTING BODIES

INTERNATIONAL SUPPORTING BODIES

INTERNATIONAL SUPPORTING BODIES

INTERNATIONAL SUPPORTING BODIES

Official Hotel

OFFICIAL CONTRACTOR

Official Freight Forwarder

Official Insurance

REGISTRATION Partner

Media Partner

Media Partner

Media Partner

Media Partner

Media Partner

Media Partner

Media Partner

Media Partner

Media Partner

Digital Marketing Partner

OPENING HOURS

From Monday, 08 November 2021
To Thursday, 11 November 2021

Daily opening hours:
02:00 PM - 09:00 PM

MAKE AN ENQUIRY

International Enquiries
Ms. Vanessa Abou Jaoudeh
Ms. Vanessa Abou Jaoudeh
Tel: +961 5 959 111 | Ext: 250
Fax: +961 5 955 361
Email: is@ifpexpo.com
Local Enquiries
Mr. Karim Raffoul
Mr. Karim Raffoul
Tel: +974 44 329900 Ext: 683
Fax: +974 44 432891
Email: karim.raffoul@ifpqatar.com

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CONTACT US

Address: Ibn Seena Street, Al Muntazah Area, Doha, Qatar

+974 4432 9900

+974 44 432891

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